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Common questions
What is a phone word?
What is a patterned number?
How can phone words and patterned numbers help my business?
How do I choose a good phone word?
Which is better, a phone word or a patterned number?
Is the phone word or patterned number I want available?
More questions
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> Q&As
Introduction to phone words and patterned numbers
What is a phone word?
What is a patterned number?
Which is better, a phone word or a patterned number?
I run a small business. Are phone words and patterned numbers for me?
What are 13, 1300 and 1800 telephone numbers?
How can phone words and patterned numbers help my business?
Are many other companies using phone words?
Getting started
The phone word that I would like is more than 6 letters. Is this possible?
Does my phone word need to be the same as my business name?
Can I use a phone word that is the same as, or similar to the name of one of my competitors?
Are there any restrictions on which phone words I can use?
If I change the name of my business, can I keep using my existing phone word?
How long will it take to get my new phone word or patterned number up and running?
How do I choose a good phone word?
Is the phone word or patterned number I want available?
Which letters can I use in my phone word?
How much does a phone word cost?
Calling a phone word or patterned number
Will my phone word work from all telephones, including mobiles?
Can people call my phone word from VoIP services, such as Engin and Skype?
How much does it cost my customers to call my phone word?
Can people call my phone word from overseas?
What happens if someone calls my phone word while I am taking another call?
How do I call a phone word from a BlackBerry?
Using my phone word or patterned number
Do I need to connect a special telephone line to use my phone word or patterned number?
What is an "answer point"?
How do I change the destination telephone number (answer point) of my phone word or patterned number?
Can calls to my phone word or patterned number be directed to my mobile phone?
Can I restrict calls to my phone word only to calls from certain areas?
If I need help setting up my phone word or patterned number, who do I contact?
Can I use any telephone company to provide the telephone service for my phone word or patterned number?
Licensing
How long can I keep my phone word?
What happens if I sell my business?
Can I transfer my phone word licence to someone else?
Can I sub-licence my phone word to someone else?
My business presently only operates in one area, but we may expand later. What licence do I need?
Can I have more than one phone word?
Accounts and billing
How do I view my invoices and payments?
How long will my previous invoices be available for me to view in Manage Account?
How do I view the calls that have been made to my phone word or patterned number?
Can I download a list of my calls in Excel format?
When I view the list of calls made to my phone word, why can't I see the caller’s full number?
Which credit cards do you accept?
Can I pay my account by direct debit?
How do I update my credit card details?