• What is a phone word?
• What is a patterned number?
• How can phone words and patterned numbers help my business?
• How do I choose a good phone word?
• Which is better, a phone word or a patterned number?
• Is the phone word or patterned number I want available?
• More questions

More frequently asked questions

Introduction to phone words and patterned numbers

• What is a phone word?
• What is a patterned number?
• Which is better, a phone word or a patterned number?
• I run a small business. Are phone words and patterned numbers for me?
• What are 13, 1300 and 1800 telephone numbers?
• How can phone words and patterned numbers help my business?
• Are many other companies using phone words?

Getting started

• The phone word that I would like is more than 6 letters. Is this possible?
• Does my phone word need to be the same as my business name?
• Can I use a phone word that is the same as, or similar to the name of one of my competitors?
• Are there any restrictions on which phone words I can use?
• If I change the name of my business, can I keep using my existing phone word?
• How long will it take to get my new phone word or patterned number up and running?
• How do I choose a good phone word?
• Is the phone word or patterned number I want available?
• Which letters can I use in my phone word?
• How much does a phone word cost?

Calling a phone word or patterned number

• Will my phone word work from all telephones, including mobiles?
• Can people call my phone word from VoIP services, such as Engin and Skype?
• How much does it cost my customers to call my phone word?
• Can people call my phone word from overseas?
• What happens if someone calls my phone word while I am taking another call?
• How do I call a phone word from a BlackBerry?

Using my phone word or patterned number

• Do I need to connect a special telephone line to use my phone word or patterned number?
• What is an "answer point"?
• How do I change the destination telephone number (answer point) of my phone word or patterned number?
• Can calls to my phone word or patterned number be directed to my mobile phone?
• Can I restrict calls to my phone word only to calls from certain areas?
• If I need help setting up my phone word or patterned number, who do I contact?
• Can I use any telephone company to provide the telephone service for my phone word or patterned number?

Licensing

• How long can I keep my phone word?
• What happens if I sell my business?
• Can I transfer my phone word licence to someone else?
• Can I sub-licence my phone word to someone else?
• My business presently only operates in one area, but we may expand later. What licence do I need?
• Can I have more than one phone word?

Accounts and billing

• How do I view my invoices and payments?
• How long will my previous invoices be available for me to view in Manage Account?
• How do I view the calls that have been made to my phone word or patterned number?
• Can I download a list of my calls in Excel format?
• When I view the list of calls made to my phone word, why can't I see the caller’s full number?
• Which credit cards do you accept?
• Can I pay my account by direct debit?
• How do I update my credit card details?